Refund policy

Initiating a Claim: Please report any issues with misprinted, damaged, or defective items within 30 days of receiving your order. In case of lost packages, submit your claim within 30 days of the estimated delivery date. Items acknowledged as our error will be rectified at our expense.

Reporting Problems: Should you or your customers encounter any problems with the products or the order, swiftly submit a problem report for resolution.

Return Procedures: The default return address is TeeDesignStudios' facility. Upon receiving a returned shipment, an automated email notification will be sent to you. Unclaimed returns are redirected to charity after 30 days. If TeeDesignStudios' facility is not specified as the return address, responsibility for any returned shipments falls on you.

Address-Related Matters:

• Incorrect Address: If an address is deemed insufficient and the shipment returns, you bear the cost of reshipment after confirming an updated address.
• Unclaimed Shipments: You are responsible for the reshipment cost of unclaimed shipments.

Account and Shipment Registration: Failure to register an account on TeeDesignStudios and add a billing method implies agreement that orders returned due to incorrect addresses or unclaimed shipments won’t be reshipped and will be donated to charity at your expense.

Handling Sealed Goods (Face Masks): TeeDesignStudios doesn't accept returns for sealed goods, such as face masks, due to health or hygiene reasons. Orders with face masks won’t be reshipped and will be properly disposed of.

Customer-Initiated Returns: Advise your end customers to contact you before returning any products. With the exception of customers in Brazil, we do not refund orders for buyer’s remorse. Returns and size exchanges are at your expense and discretion. If accepted, place a new order for a face mask or a different-sized product at your expense. Brazilian customers regretting a purchase must contact Customer Service within 7 days, providing a picture. Refunds are not possible if the product was used or destroyed.

EU Consumers Notice: As per Article 16(c) and (e) of Directive 2011/83/EU, TeeDesignStudios reserves the right to decline returns for personalized goods or unsealed items, unsuitable for return due to health or hygiene reasons.

Policy Jurisdiction: This Policy is governed by and interpreted in accordance with the English language, regardless of translations made for any purpose whatsoever.